We like to think we offer the clearest and easiest returns policy in the industry. Here it is:-
If a fitting does not meet with your 100% satisfaction for any reason, you
are welcome to return it. It must be complete, unused and in its original
packaging and unlike with many other shops, Italian Lighting Center has no
re-stocking fees. You must notify us in writing or by phone of your wish to
return your purchase within 7 days of receiving it. This is because we have
a limited time frame in which to seek recourse with our suppliers for
faulty/incorrect goods and with the carriers for any damage in transit.
This returns policy applies to all the chandeliers and fittings you see
online and does not apply to custom projects, special orders and
off-catalogue items which are not returnable under any circumstances, unless
faulty. In addition trade accounts are subject to a separate trade terms &
returns policy. This is sent to you with your first trade order and is
available upon request.
The written or verbal consent of Italian Lighting Center must be obtained
before cancellation of any order becomes operative. Under no circumstances
may goods be returned without first notifying the Company.
Before returning goods, we welcome any feedback you can give for the reasons
for your return as the feedback is important in helping us improve our
PLEASE NOTE: You are responsible for the cost of shipping returned goods
back to us. No credit is given for lost returns. We do strongly recommend
that you use a shipper who offers insurance and tracking, as we cannot be
responsible for lost return packages.